Airline & Airport Passenger Service Agents
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Airline & Airport Passenger Service Agents

4 Lessons only £149.99
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The aims of the programme are to enable students to develop the skills to operate effectively in the aviation passenger service agent environment.

In turn a secondary aim is to help students intending a career in air transport industries to gain practical and relevant skills which will enhance their employability.

At the end of this programme, students will be able to:

  • Understand the unique operating environment and requirements of staff engaged in passenger service occupations
  • Identify the skills and characteristics required for passenger service agents to be effective
  • Demonstrate an understanding of the verbal skills [and industry knowledge] required of passenger service agents
  • Demonstrate an understanding of the written skills [and standards] required of passenger service agents
  • Describe the essential features and equipment encountered in a passenger service agents environment
  • Describe the service standards required of passenger service operatives