Certificate in Contact Centre Operations (RQF) Level 3



Certificate in Contact Centre Operations (RQF) Level 3

5 Lessons only £487.49
Online Study
Offline Study

Certificate in Contact Centre Operations (RQF) Level 3

Enrol on a nationally recognised qualification that focuses on job satisfaction and career progression. The HABC Level 3 Certificate in Contact Centre Operations RQF Qualification (600/8857/6) is aimed learners who would like to progress within the contact centre industry.

This qualification is suitable if you have some experience working in a contact centre and want to develop your skills further. You should already be clear and friendly on the phone, be a team player and have a professional attitude when dealing with customers. Perhaps now you’re looking to move into a supervisory or call centre management position.

Regardless of whether you’re working in direct sales or customer support, this level 3 qualification can help to advance your career within a contact centre environment. Competence can be developed in a range of activities:

  • Managing customer care
  • Leading direct selling activities
  • Co-ordinating support for products or services
  • Contributing to performance management

What will you study on this Contact Centre Operations course?

The contact centre training includes a combination of units that you must learn and also optional units which you can choose from. For instance, complying with health and safety procedures in a contact centre is mandatory. So is Developing personal and organisational effectiveness in a contact centre.

Optional units that can be selected, range from:

  • Supervise customer service activities in a contact centre
  • Lead direct sales activities in a contact centre team
  • Handling objections and closing sales
  • Plan, allocate and monitor work of a team

What courses can I progress onto on completion of the Certificate in Contact Centre Operations RQF Level 3 course?

Learners can go on to study further in areas such as:

  • Advanced Contact Centre Operations Apprenticeship

What are my future employment possibilities?

After achieving this HABC Level 3 Certificate in Contact Centre Operations RQF Qualification, you’ll be able to undertake higher level qualifications within the Contact Centre sector. With evidence of contact centre training, you could also progress into a middle and senior management position within the Contact Centre environment.

As a supervisor/manager you would have more responsibilities. These could be managing a team of staff and organising their workload. Briefing teams on targets, new initiatives and policy changes. As well as, coaching and training other employees.

Am I required to do a placement?

This is a knowledge based distance learning course. No previous sales or marketing experience is needed and it doesn’t t require you to have a placement. However, any work practical experience would be an advantage to you.

Great news! If you study this course you have the option to either fund the course yourself privately, or we are able to offer you the course funded using a 24+ Advanced Learning Loan. Please click the “fees tab” for more information on how you can fund your course.