Customer Care (Skills Course)



Customer Care (Skills Course)

1 Lessons only £71.49
Online Study
Offline Study

 This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as people, not merely as accounts.

 By the end of this course, you will:

  • recognise why you need a customer care programme.
  • have an action plan to install a customer care programme in your business.
  • understand customer care skills and how to use them.
  • develop a complaints handling procedure that strengthens the bond between your business and your customers.