Customer Relations
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Customer Relations

3 Lessons only £202.49
Online Study
Offline Study
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This course is designed for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone.

At the end of the course you will be able to:

  • Understand the need for customer care skills
  • Identify strengths and weaknesses in your firms care approach
  • Plan a caring approach
  • Develop personal customer care skills - face to face
  • Develop personal customer care skills - on the phone
  • Understand how to deal effectively with anger, aggression and complaints
  • Define the role of receptionist
  • Describe good practice in receiving visitors and guests
  • List the administrative function assigned to reception
  • Understand the importance of security and personal safety