Customer Service on The Telephone (Skills Course)
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Customer Service on The Telephone (Skills Course)

1 Lessons only £79.99
Online Study
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The aims of this course are to enable people who use the telephone in business situations to improve their skills and deliver better customer care through telephone contact.

At the end of this course delegates will be able to:-

  • improve customer self esteem
  • describe and use techniques for good telephone communication
  • employ good practice in complaint handling and problem solving
  • handle criticism constructively and control anger
  • promote improved customer relations