NCFE Level 3 Certificate in Principles of Customer Service
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NCFE Level 3 Certificate in Principles of Customer Service

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NCFE Level 3 Certificate in Principles of Customer Service

The NCFE Level 3 Certificate in Principles of Customer Service (RQF qualification code: 601/7073/6) is designed to provide you with the knowledge you need to enable you to work in a customer focused industry. Excellent customer service is critical to the ongoing success of any company and it is vital for all staff to have an excellent understanding of the principles of customer service.

 

Is this distance learning course right for me?

Customer Service skills are highly prized and sought after, just ask any consumer, manager or business owner. No matter whether you work in the private or public sector, with customers becoming more and more demanding, your ability to deal with customers and adapt to changing requirements and tastes is a key determinant of success.

The NCFE Level 3 Certificate in Principles of Customer Service qualification focuses on the effective use of communication in relation to customer service. It also considers the underlying principles of business, complaint resolution customer retention and how to monitor the overall level of customer service provided. It also looks at how customer service can be delivered in different sectors as well as equality in the workplace and how to collaborate effectively with other departments. Finally, throughout the entire course the content focuses on what steps can be taken to improve customer service

The qualification consists of 7 units. You will work through 7 modules that include all the course material that you need for the 7 units. Once you have completed each module you will be required to complete unit assessments that ask you to provide evidence of your knowledge and understanding in the following areas:

1.  The customer service environment

2.  Principles of Business

3.  Resolving customers' problems and complaints

4. Understanding customers and customer retention

5. Understanding how to monitor customer service interactions and feedback

6. Understanding equality, diversity and inclusion in the workplace

7. Understanding how to manage incidents and collaborate with other departments in a contact centre

Our Customer Service course (601/7073/6) is a fully recognised qualification. It takes approximately 220 hours to complete and carries 21 credits - which can be transferred across to progress onto further study.

 

Opportunities for further education and training

After successfully completing this qualification, you may like to go on to further study in the same or a similar subject. This might include:

NCFE Level 3 NVQ Diploma in Customer Service
NCFE Level 4 NVQ Diploma in Customer Service