Understanding Body Language
Body language comprises almost 80% of human communication. It is of great importance in all business and social situations. When conflict is apparent between the spoken word and the messages the body sends out, the body language is the stronger and people tend to believe the message they see rather than the one they hear.
This course teaches the student how to 'read' and use body language more effectively to avoid creating confusion and to maximise co-operation. Explaining how body language indicates aggressive, assertive or submissive behaviour, it promotes an understanding of the difference between congruous and incongruous body language.