Customer Service Principles: NCFE Level 3 Certificate (QCF)
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Customer Service Principles: NCFE Level 3 Certificate (QCF)

3 Lessons only £459.99
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Syllabus

Unit One: Understand the use of communication in customer service

The learning outcomes for this unit are:

  • Understand non-verbal communication techniques when delivering customer service
  • Understand verbal communication techniques when delivering customer service
  • Understand when communication with a customer should be referred to someone within an organisation

Unit Two: Understand the principles of customer service delivery in different sectors

The learning outcomes for this unit are:

  • Understand how organisations carry out customer service in a particular sector
  • Understand the importance of using effective communication techniques with customers in all sectors
  • Understand how organisations in different sectors deliver customer service

Unit Three: Understand the principles of making improvements to customer service

The learning outcomes for this unit are:

  • Understand internal requirements of organisations in relation to customer service delivery
  • Understand external requirements of organisations in relation to customer service delivery
  • Understand how to propose improvements to customer service