Syllabus
Performance Management:
- how to set a performance agreement
- how to set a performance plan
- how to monitor performance
- how to review job understanding
Contracts of Employment:
- basic principles of managing a contract
- forming a contract
- laws that affect contracts
- benefits of forming contracts
Equal Opportunities:
- managing Equal Opportunities
- the Law and discrimination
- equality of employment
Disciplinary Management:
- managing a grievance
- distinguish between conduct and capability
- identify fair reasons for dismissal
- following a logical process
Categorising Conduct:
- categorising conduct issues
- taking appropriate action
Managing Assertiveness:
- handling aggressive behaviour more effectively
- taking responsibility for your own behaviour
- recognising assertive / non assertive / and aggressive behaviour AIM
Sample Course Materials
Please click on the logo below to view a few sample pages of the course materials we provide. Whilst this is only a few sample pages, we do hope that it will give you some idea of the quality of the materials we provide. If you have anymore queries in relation to the course materials, please feel free to contact one of our friendly course advisors who will be more than happy to deal with any queries that you may have.
