Positive Customer Care
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Positive Customer Care

6 Lessons only £259.99
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Syllabus

How to make customers feel appreciated

How to understand your own organisation

Why you need to present a consistent professional image

Communication techniques when you have to say, 'No'

What you need to know to solve customers' problems

Interpersonal skills to help you deal with difficult customers

Assertiveness techniques which help you retain your self-esteem