Professional Business Development
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Professional Business Development

5 Lessons only £363.99
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Syllabus

The course is divided up into five study units, as follows:

Unit 1 Personal Skills

  • Communication skills
    • Verbal
    • Non- verbal
    • Written
    • Listening
  • Presenting data
    • Presentations
    • Report writing
    • Internal and external communications
  • Working as part of a team
  • Time and stress management
  • Self assessment and continuing professional development

Unit 2 Leadership Skills

  • Coaching and mentoring
  • Delivering training
  • Managing people
  • Motivating people
  • Dealing with difficult people
  • Performance management

Unit 3 Business Development Skills

  • Planning for success
  • Project management
  • Influencing skills
  • Negotiating skills
  • Strategic thinking
  • Conflict resolution/mediation
  • Problem solving

Unit 4 Service

  • Internal and external customers
  • Developing customer service in others
  • Service Excellence Skills

Unit 5 Legal Aspects of Business

  • Businesses and the Law
  • Employment status
  • A contract of employment
  • Legislation relating to employment of staff
    • Working hours and time rights
    • Family rights
    • Pay rights
    • Discrimination
    • Health and safety
  • Contracts and obligations
  • Creating a legally valid customer contract
  • Unfair Terms In Consumer Contracts Regulations 1999
  • Creating a valid business to business contract
  • Unfair Contract Terms Act 1977